Richard James Group scoops four awards at prestigious estate & letting agent awards

Richard James Group scoops four awards, including ‘Best in County’ title, at The ESTAS, the most prestigious estate & letting agent awards in the UK.

The Swindon based agency were thrilled to receive 4 awards at The ESTAS this year. They were awarded the Letting Agency ‘Best in County’ title as voted for by Landlords and another Best in County as voted for by Tenants for Wiltshire.

In addition, they took home the coveted Silver Award for Best Letting Agent in the Southern region voted for by Tenants, and the Bronze Award for Best Letting Agent in the Southern region as voted for by Landlords at the prestigious ESTAS 2019.

The awards were announced by Phil Spencer, the TV property expert at a lavish luncheon & ceremony at the Grosvenor House, Park Lane London attended by 1,000 of the UK’s top property professionals.

The awards, celebrating their 16th year determine the best estate and letting agents in the UK based purely on feedback from customers who are asked a series of questions about the service they have received from their agent, over 45,000 surveys were completed by customers during the competition.

Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 said “The ESTAS encapsulates what your typical agent is trying to do, which is to provide honest, transparent service for their clients. These awards are special because shortlisted and winning firms are selected purely on the service they deliver. Real feedback from real customers experiencing real service, I don’t think there can be a greater honour in the industry than to receive an award based on that mantra.”

Estate and letting agents were recognised in counties around the UK.  Regional and national Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings.

Simon Brown Founder of The ESTAS said “At The ESTAS we’re proud to say we believe in old fashioned values like customer service. We know how hard it is to deliver it and that’s why we put the spotlight on property firms who are committed to providing excellent service. The ESTAS review and awards platform brand helps agents generate consumer trust.”

Gary Bramall, Chief Marketing Officer for Zoopla addressed the audience “Zoopla has proudly supported The ESTAS for 9 years, which recognises your passion to be the best agents ever by creating unforgettable experiences for your customers. Great customer service should be the DNA of your entire company, not just a department and because we know how demanding your customers are, that makes these awards so special.”

 Sue Gidney, Lettings MD for the Group, said “We are absolutely delighted to be recognised at this year’s ESTAS. We work hard to make sure that our focus on really getting to know our clients as individuals is what makes us stand out. Everything we do is about people.  Whether that’s our clients who are selling their home, individuals seeking a property to invest in, or people looking for a new place to call home.  So, these awards mean so much to us as we know it’s our clients who have judged our performance, and love what we do.”